Refund policy
Terms & Conditions (MF COMMERCE LTD)
- Company Information
This website is operated by MF COMMERCE LTD, a private limited company registered in England and Wales under company number 16773713, with its registered office at 182-184 High Street North, London, E6 2JA, United Kingdom.
Email: contact@mfcommerceltd.com
Phone: +44 20 1234 5678
Website: www.mfcommerceltd.com
By accessing or purchasing from this website, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
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2. General Provisions
• These Terms govern the sale of goods and services offered on our website.
• By placing an order, you confirm that you are over 18 and legally capable of entering into binding contracts.
• We reserve the right to update or amend these Terms at any time without prior notice.
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3. Products and Availability
• All products displayed on our website are subject to availability.
• We make every effort to ensure product descriptions, images, and prices are accurate; however, minor variations may occur.
• We reserve the right to withdraw or modify any product at any time.
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4. Pricing and Payment
• Prices are shown in GBP (£) and include VAT where applicable.
• We accept major payment methods supported by Shopify Payments (Visa, MasterCard, Amex, PayPal, Apple Pay, Google Pay).
• All payments are securely processed in compliance with PCI DSS standards.
• Orders are confirmed only once payment is successfully completed.
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5. Shipping & Delivery
• Orders are processed and dispatched within the indicated timeframe at checkout.
• Delivery times may vary depending on destination and carrier.
• MF COMMERCE LTD shall not be held responsible for delays caused by customs, carriers, or events beyond our control.
• Customers are responsible for providing accurate delivery information. Errors may result in additional costs.
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6. Right of Withdrawal (Cooling-off Period)
• Under the UK Consumer Contracts Regulations 2013, you have 14 days from receipt of goods to request a return without giving any reason.
• The right of withdrawal does not apply to:
• Perishable goods
• Customised or personalised products
• Digital goods once downloaded or accessed
To exercise your right, please contact us at contact@mfcommerceltd.com with your order details.
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7. Returns & Refund Policy
• To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
• You must notify us within 14 days of receiving your item and return it within 30 days.
• Once your return is received and inspected, we will notify you by email.
• Refunds will be processed to your original payment method within 5–10 business days.
• Shipping costs are non-refundable, except in cases of damaged or faulty products.
If your order arrives defective or incorrect, please email contact@mfcommerceltd.com with clear photos within 48 hours of receipt.
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8. Warranty and Liability
• Our products are covered by a statutory 12-month warranty under UK law.
• MF COMMERCE LTD is not liable for indirect or consequential damages, loss of profit, or any use outside the intended purpose of the product.
• Nothing in these Terms excludes our liability for fraud, personal injury, or death caused by negligence.
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9. Data Protection
• We comply fully with the UK General Data Protection Regulation (UK GDPR).
• Customer information is collected solely for order processing, delivery, and communication purposes.
• For full details, please refer to our Privacy Policy.
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10. Intellectual Property
All website content — text, images, logos, designs — is the exclusive property of MF COMMERCE LTD.
Any reproduction or distribution without prior written consent is strictly prohibited.
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11. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of London, UK.