Shipping policy

Shipping Policy — MF COMMERCE LTD

Last updated: 09 October 2025

This Shipping Policy explains how and when your orders are processed, shipped and delivered. It forms part of our Terms of Service and applies to all purchases made through www.mfcommerceltd.com.

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1. Order Processing

All orders are processed within 1–3 business days after payment confirmation (excluding weekends and public holidays).
Once your order is dispatched, you will receive an email containing your tracking number and a link to follow your parcel’s journey.

Note: During peak seasons, processing time may extend by an additional 2–4 business days.

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2. Shipping Origin

All our products are shipped directly from our partner warehouses in China, where our logistics teams ensure strict quality control and secure packaging before dispatch.
This allows us to offer our customers competitive prices, access to a wide range of trending products, and a global logistics network designed for reliability and transparency.

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3. Estimated Delivery Times

Destination: United Kingdom
Estimated Delivery Time: 8 to 15 business days
Carrier/Method: Royal Mail / YunExpress / 4PX / Evri

Destination: Europe (EU countries)
Estimated Delivery Time: 10 to 20 business days
Carrier/Method: Local postal services

Destination: United States & Canada
Estimated Delivery Time: 10 to 18 business days
Carrier/Method: USPS / Canada Post

Destination: Rest of the world
Estimated Delivery Time: 12 to 25 business days
Carrier/Method: International Standard Shipping

Delivery times are estimates only and are not guaranteed. External factors such as customs inspection, weather conditions, or local postal delays may extend delivery times.

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4. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number by email.
Please allow up to 5 business days for the tracking link to become active.
If your tracking link shows no updates after 10 business days, please contact us at support@mfcommerceltd.com for assistance.

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5. Customs, Duties & Taxes

Orders shipped internationally may be subject to customs fees, import taxes, or duties imposed by the destination country.
These charges are the customer’s responsibility and are not included in the product price or shipping cost.
MF COMMERCE LTD is not responsible for any delays caused by customs clearance or refusal to pay import fees.

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6. Delays and Lost Packages

If your package is delayed beyond the estimated timeframe, we recommend waiting up to 30 business days from the shipping date before requesting an investigation.
If your order is not delivered within 45 business days, we will offer a full refund or a free reshipment.
Lost or missing packages will be investigated with the carrier before compensation is issued.

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7. Wrong Address or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for packages that cannot be delivered due to incorrect or incomplete addresses.
If a package is returned to us due to an incorrect address, reshipping fees may apply.

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8. Split Shipments

If your order contains multiple items, they may be shipped separately to speed up delivery times.
You will receive separate tracking numbers for each shipment.

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9. Damaged or Missing Items

If you receive a damaged or incomplete order, please contact us within 7 days of delivery at support@mfcommerceltd.com with photos of the packaging and product(s).
We will replace or refund the affected item(s) in accordance with our Refund Policy.

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10. Contact Us

For any questions regarding shipping or delivery, please contact our support team:

📧 support@mfcommerceltd.com
🏢 MF COMMERCE LTD
Registered Office: Office 7135MA, 182–184 High Street North, London, United Kingdom, E6 2JA
Company Number: 16773713
VAT Number: Not registered for VAT
🌐 www.mfcommerceltd.com